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Cancelation policy

You are able to revoke your contractual declaration within 30 days, without any reasons. You can do it textual (by E-Mail, fax or letter) or you return the items before deadline. The deadline begins after getting this instruction textual, but not before your order is delivered and not before we have fulfilled our information obligations according to article 246 § 2 in combination with § 1 selection 1 and 2 EGBGB and our duties according to § 312e selection 1 clause 1 BGB in combination with article 246 § 3 EGBGB. In order to maintain your cancellation deadline it’s enough  to send the freight or your cancellation timely. The cancellation is to send to:
BTEX Fashion GmbH
Sachsenstr. 22
68775 Ketsch
Fax: 0049 6202-978484

Consequences of cancellation policy

In case of an effective withdrawal, the received benefits and any other benefits (e.g. interest) must be returned. Can’t you give us the performance received whole or in part, or to return only in deteriorated condition, you must pay us compensation for the value. For a determination by the proper use of the item, you must not have value. Incidentally, you can avoid the obligation to pay compensation for a purpose by putting the goods caused by the goods as your property and take everything that could reduce its value. Transportable items are to be returned at our risk. You have to bear the cost of return if the delivered goods ordered and the price of the commodity is not an amount of EUR 40( in Germany) or only, you at a higher price the thing at the time of the revocation yet the return or a contractually agreed have provided partial payment. Otherwise the return is free for you. Not parcel able things will get fetched at your place. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you when you send your cancellation or the goods, for us with their reception.


Financed Affairs

If you finance the contract with a loan and revoke it later, you are not bound to the loan agreement, provided that both contracts form an economic unit. This is especially important to take if we are your lender or if your lender serves him regarding on his financing on our participation. If the loan is accrued upon effectiveness of the disclaimer or the goods returned already, your lenders occurs in relation to you with regard to the effects of withdrawal or returns our rights and duties from the financed contract. The latter does not apply if this contract gives the purchase of financial instruments (e.g. securities, foreign exchange or derivatives) as its object. 
If you want to avoid a contractual commitment as far as possible, exercise your right to cancel and revoke the loan agreement also, if you also have a right of disclaimer there.
End of Cancellation Policy


General Information

  1. Please avoid damage and contamination of the product. Send the goods back if possible, in original packaging with all accessories and with all packaging components to us. If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide a suitable package for adequate protection from damage during transport.

  2. Please send the goods if possible not unstamped to us. We will refund you also like to request in advance the cost of postage, unless they are to be paid by you.

  3. Please note that the above paragraphs 1-2 are not a requirement for the effective exercise of the right of withdrawal.